Privacy Policy

1. Who we are

SendIt is run by SendIt Bouldering Limited, Wellington, New Zealand (“we”, “us”). We are responsible for the personal information described here. Our Privacy Officer can be reached at support@senditbouldering.com with “Privacy” in the subject.

2. Your agreement

This policy forms part of our Terms of Use. By creating a SendIt account or using SendIt, you agree that SendIt Bouldering Limited may collect, store, use and share your personal information for the purposes and in the ways this policy describes.

If we want to use personal information for a purpose this policy doesn’t cover, we’ll update this policy and tell you before we do, and we’ll ask for your permission first where the law requires it.

3. What we collect

If you use SendIt without an account

Your climbs, sessions, gyms, goals and videos stay in a database on your phone. We don’t receive them. The app still sends us:

• crash reports and performance measurements, so we can find and fix problems;
• usage events from a small, fixed list (for example that a session was started or a climb was logged), without their content and without your identity;
• checks for app updates; and
• anything you choose to send us as feedback.

If you create an account

Your age

When you set up your profile, the app asks for your birth month and year to check you’re 16 or over. Your answer is only used for that check on your phone. It isn’t saved, and isn’t sent to us.

Location

SendIt never asks for your precise location. It asks for approximate location only when you use a feature that needs it:

• Finding gyms near you: compared against the gym directory on your phone. Your position isn’t sent to us.
• “Use my current location” when setting up a gym: your approximate position is saved as that gym’s location, and syncs with the gym.
• Public Beta: the town and country of the climb are shown with the post.

To turn a position into a town name, the app uses your phone’s built-in location service, which may contact Google or Apple.

On this website

If you join the beta list, we store your email address, when you joined, the page you came from and the country your request came from (worked out by our host). You can also tell us your name, gym, town and whether you use Android or iPhone. Your IP address is used briefly to limit repeated attempts and is never stored. This website has no analytics, advertising or tracking cookies.

We email people on the beta list about beta access. People who joined from 18 September 2026 onwards also get occasional SendIt news; if you joined before then, you’ll only get news if you tell us you want it. Every email lets you unsubscribe.

From other people

Other climbers may give us information about you: messages they send you, Circles or plans they add you to, videos you appear in, and reports about something you posted.

What we don’t collect

• Your precise GPS location.
• Your contacts.
• Your advertising ID. It’s switched off in the app.
• Your photo library. The app only gets the individual files you pick, and the camera and microphone only while you’re recording in the app or scanning a QR code.
• Payment details. There are no purchases in SendIt yet.

4. How we use your information

• To provide SendIt: your account, syncing, restoring, video backup, sharing, messaging and notifications.
• To keep SendIt safe: checking public posts and names automatically, reviewing reports, preventing spam and abuse, enforcing our Terms and Community Guidelines, and protecting people.
• To support you: answering questions and fixing the problems you tell us about.
• To improve and develop SendIt: understanding how SendIt is used and how it performs, and researching and building new features, products and services, including ones about climbing, training and gyms. This includes looking at how each account uses SendIt: counts such as how many sessions and climbs you log, which features you use, and the gyms and cities you climb in. We don’t read your notes, messages, captions or videos to do this.
• To create statistics that don’t identify you: such as how busy gyms are or how grades compare between gyms. We may use and share these for any purpose, including commercially, because they can’t reasonably be used to identify you.
• To contact you: about your account and SendIt, and, where the law allows, with news and offers about SendIt. You can opt out of news and offers at any time.
• For legal reasons: to comply with the law, respond to lawful requests, and establish, exercise or defend legal claims.

We don’t use your personal information for targeted advertising, and we don’t sell personal information that identifies you.

Automated checks

Before a video or photo appears publicly, frames from it and its caption are checked automatically for content that breaks our rules. The check doesn’t receive your name or account. If it’s confident a post breaks the rules, the post isn’t published; if it isn’t sure, a person reviews it. Names, bios, Circle names, and public captions, tags and comments are also checked against a word list. Private backups, and posts to friends, Circles or direct messages, are never checked automatically. Decisions to warn, suspend or close an account are made by a person.

5. Who can see what

Notifications can show the text of a message or comment on the recipient’s lock screen, depending on their phone’s settings.

6. Who we share it with

We share personal information only:

• with other SendIt users, as described in section 5;
• with the service providers that run SendIt for us, listed below, who may only use it to provide their service to us;
• with authorities, when the law requires it, when it’s needed to prevent a serious threat to someone’s life, health or safety, or to report child exploitation;
• with a new owner, if SendIt or our business is sold, merged or restructured, in which case this policy continues to protect your information; or
• with your permission.

7. Where your information is stored

Our database is in Melbourne, Australia. Some server processing happens in the United States. Videos and photos are stored and streamed on Cloudflare’s network, which has data centres around the world. Crash reports and analytics are processed by Google in the United States, and our other providers may process information in the countries where they operate.

These providers hold your information on our behalf, and we remain responsible for it. We choose providers with strong security and privacy commitments, and take reasonable steps to make sure your information is protected in a way that is comparable to New Zealand law.

8. How we protect it

• Information is encrypted in transit, and our providers encrypt it where it’s stored.
• Security rules on our servers decide who can read and change each piece of information, so, for example, only members can read a Circle’s chat.
• Backed-up videos and photos are in private storage with no public address. Posted clips play through links that expire.
• Only SendIt’s owner can use our moderation tools, and every moderation action is logged.
• App updates are cryptographically signed, and the app refuses any that aren’t ours.
• Our database is protected against deletion, can be rewound to any point in the last 7 days, and is backed up every day (kept for 7 days) and every week (kept for 98 days).

No system is completely secure. If a privacy breach is likely to cause serious harm, we’ll tell the people affected and the New Zealand Privacy Commissioner as soon as we practicably can, and Australian regulators where Australian law requires it.

9. How long we keep it

See deleting your account for exactly what’s removed and what stays.

10. Your rights and choices

• See and correct your information. Most of it is in the app. For anything else, email us. We’ll respond within 20 working days, and it’s free.
• Get a copy. Export your climbs as a CSV file from the You screen (Android), and your logbook restores whenever you sign in. Ask us for a copy of anything else.
• Delete it. Delete individual posts, videos and comments in the app, or your whole account in Settings → Account. See deleting your account.
• Choose what you share. Public or friends and Circles for each Beta post, sharing settings in Settings → Social, gym presence off or on, and notification settings.
• Choose what backs up. Automatic video backup is on and uses Wi-Fi only. Change either in Settings → Media & Backup.
• Feedback diagnostics. Switch them off on the feedback screen before you send.
• News and offers. Opt out at any time using the link in the message or by emailing us.

Usage analytics can’t yet be switched off in the app. The events don’t include your content or your account ID.

If you’re not happy with how we’ve handled your information, please tell us first so we can put it right. You can also complain to the Office of the Privacy Commissioner in New Zealand, or the Office of the Australian Information Commissioner in Australia.

11. Children

SendIt accounts are for people aged 16 and over, and SendIt isn’t directed at children. If we learn an account belongs to someone under 16, we’ll close it and delete its information. Parents and guardians can contact us about this. See also our child safety standards.

12. Cookies

This website doesn’t use advertising, analytics or tracking cookies. The only cookie it sets is a sign-in cookie for SendIt’s own administration pages. The app stores what it needs to work on your phone.

13. Changes to this policy

We’ll update this policy as SendIt changes, and change the date at the top. For important changes, we’ll tell you in the app or by email before they apply.

14. Contact

Privacy Officer, SendIt Bouldering Limited, Wellington, New Zealand. support@senditbouldering.com.