Support
Last updated 28 September 2026
Contact us
- In the app: Settings → Help & Feedback → Send feedback. Include a screenshot if it helps.
- By email: support@senditbouldering.com
We aim to reply within two working days (New Zealand time). Reports of harmful content are handled separately and faster: see reporting.
Your logbook
Is my logbook backed up?
Without an account, your logbook is only on your phone. Once you sign in, it syncs to the cloud automatically and restores when you sign in on another phone.
How do I move SendIt to a new phone?
Open SendIt on your old phone while it’s online so everything syncs, then sign in with the same account on the new one. Don’t uninstall from the old phone until your climbs appear on the new one.
Can I export my climbs?
On Android, tap the export button on the You screen to save your climbs as a CSV file you can open in a spreadsheet.
Beta video
Are my videos backed up?
SendIt Pro includes 25 GB of private cloud backup for your Beta. Backup runs automatically on Wi-Fi. You can change that in Settings → Media & Backup, or back up straight away from there. Keep the originals in your phone’s gallery too: SendIt shouldn’t be the only copy of anything you can’t replace.
I deleted a video by mistake.
Deleted videos stay in Trash for 30 days. Restore them from there before then.
Who can see my Beta?
You choose for each post. Public Beta can be seen by anyone signed in to SendIt, alongside other climbers’ Beta for the same climb. Posts to your friends, a Circle or a direct message are only seen there. New video posts start as public, so check before you post.
Why is my post waiting?
Public posts are checked before they appear. Most are ready within a few minutes. If the check isn’t sure, a person looks at it, which can take longer.
Safety
How do I report something?
Open the menu on the post, comment, message, profile, Circle or climb, and choose Report. The person isn’t told who reported them.
How do I block someone?
Go to their profile and choose Block. You can see and undo blocks in Settings → Safety.
I’ve been warned or suspended.
The app shows you why. If you think we got it wrong, contact us from the suspension screen or email us within 30 days. See appeals.
Your account
How do I sign in?
With Google, or with a link we email you. There’s no password to remember. We’ll never ask you for a sign-in code.
How do I delete my account?
Settings → Account → Delete my account. See deleting your account for what happens and how to ask without the app.
What does “Pro free for life” mean?
Every account created before SendIt’s public launch keeps SendIt Pro at no charge for as long as we offer Pro. The details are in our Terms of Use.
Found a security problem?
Please email support@senditbouldering.com with “Security” in the subject, and don’t access other people’s data while you look into it. We’re grateful for responsible reports.